Privacy Policy

Effective Date: 17-March-2025

1. Introduction

Welcome to Vihana Matrimony. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Registration Information: Name and phone number.
• Profile Information: Photos, interests, educational background, employment details, religion, caste, language, and other personal details relevant to matrimony. This information is collected during profile creation.
• Payment Information: We store payment details to facilitate transactions directly. Payment information is collected during in-app purchases and managed internally without third-party services.
• Communication Information: Messages, chats, and other communications with other users or our support team.

2.2 Non-Personal Information

We collect non-personal information such as:

• Device Information: Device type, operating system, browser type, and IP address.
• Usage Data: Pages visited, time spent on the app, and interaction patterns.

3. How We Use Your Information

We use your information for the following purposes:

• To Provide Our Services: Creating and managing your account, facilitating matches, and providing customer support.
• To Improve Our Services: Analyzing usage patterns to improve the app's functionality and user experience.
• To Communicate With You: Sending notifications, updates, promotional materials, and important service-related information.
• For Security Purposes: Monitoring and ensuring the security of our platform and users.
• To Comply with Legal Obligations: Responding to legal requests and preventing fraud.

4. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information with:

• Other Users: Your profile information is visible to other users to facilitate matchmaking.
• Service Providers: Third-party vendors who help us operate our services, such as cloud service providers.
• Legal Authorities: If required by law or to protect our legal rights.

5. Data Retention

We retain your information as long as your account is active or as needed to provide our services. We may also retain your information for legal obligations, dispute resolution, and enforcement of our agreements.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to:

• Access your personal information.
• Correct inaccuracies in your information.
• Delete your account and personal information.
• Withdraw Consent for processing your information.

8. Children’s Privacy

Vihana Matrimony is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our app and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support-vihanamatrimony@chellobee.com
• Location: Chennai, Tamilnadu, India.

Thank you for trusting Vihana Matrimony with your personal information. We are committed to protecting your privacy.